Saturday, April 4, 2015

A long overdue Italy follow-up.

Some of you may have wondered how our stolen and lost credit card escapade came out.  Some of you may not care.

Having gone through literally hours on our cell phone to credit card companies, our cell carrier Verizon and the hotel we stayed at in the last few days in Rome, there is some closure to a few items and a few items left hanging.

Although credit cards indicate "free international collect calls" they fail to mention you have to pay roaming charges.  One call alone was 59 minutes and cost $98 dollars.  Most of that time spent on hold.  Our roaming charges were over $500 dollars calling free international collect calls.
Verizon, although not very sympathetic, did cut our bill in half.  Thank you.

With no luck talking to representatives from Hawaiian MasterCard/Barclays regarding just about everything that occurred, we wrote a letter.  A nice registered letter to the president of the company.  Explaining what happened, wallet stolen, lost credit cards, replacement card never reaching us, canceling the replacement card, extra hotel nights we had not planned for, having a hold put on our account that we were not aware of and a sundry of other items like promised call backs (never happened), promised miles, did not happen, etc, etc...etc.

After about 10 days, we received a voice message from the "office of the president" telling us they received our letter and wanted to speak with us.  After a few rounds of tag, we spoke with Amanda.  Now Amanda got it.  She told us she listened to all the tapes of our calls.  She could tell that although we were upset, Chris kept it together and she was amazed she never "lost it".  She was surprised that supervisors we spoke with did not do more for us.  She agreed that free collect calls come with roaming charges and that they will now include that in the wording of their agreements.  OK!  She agreed that we were promised miles we did not receive and awarded us 30, 000 miles.  Nice!  And she agreed that the extra hotel stay in Camogli was their fault and took $250 off our bill.  Really Very Nice!  Also she waived the card fee for 2015.

Now the hotel stay in Rome screwed us.  We had 3 individual nights reserved.  We stayed one night.  I called down and made sure the other two nights were cancelled before we checked out but did not get a confirmation of that cancellation.  We got charged for three nights.   Bastards!  Stupid me.

Oh, one last thing.  We received a letter in the mail indicating we were ticketed in Perugia when we returned our 3 day rental car to Hertz for going the wrong way in a bus lane, 140 euros.

Take me to court!

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